Refund policy

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request must be made within [RETURN TIMEFRAME] of delivery
  • The product must be unused, unworn, and in its original condition
  • The item must be returned with original packaging, tags, accessories, and invoices (if applicable)
  • The product must not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

Certain products may not be eligible for return or refund, including but not limited to:

  • Personal care or hygiene-related items
  • Customized or personalized products
  • Digital/downloadable products
  • Gift cards
  • Clearance or final sale items
  • Perishable goods (if applicable)

Any item marked as “Non-Returnable” on the product page cannot be returned unless received damaged or defective.

3. Return Timeframe

Customers must initiate a return request within [X DAYS] from the date of delivery.

Requests submitted after the return period may not be accepted.

To initiate a return, contact us at:
[EMAIL ADDRESS]

Please include:

  • Order number
  • Product details
  • Reason for return
  • Photos/videos (if applicable)

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Refunds may take [X-X BUSINESS DAYS] to reflect in your account depending on your bank or payment provider

If the refund is delayed, we recommend checking with your bank or payment provider before contacting us.

5. Exchange Options

We may offer exchanges for:

  • Defective products
  • Damaged items
  • Incorrect items received
  • Size or variant exchanges (if applicable)

Exchanges are subject to product availability.

If the requested replacement product is unavailable, customers may receive:

  • Store credit
  • Refund
  • Alternative replacement options

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery.

To help us process your request quickly, please provide:

  • Order number
  • Description of the issue
  • Clear photos/videos of the product and packaging

After verification, we may offer:

  • Replacement
  • Refund
  • Store credit

7. Return Shipping Costs

If the return is due to:

  • Damaged item
  • Incorrect product received
  • Defective product

→ [STORE NAME] may cover the return shipping costs.

For all other return reasons:

  • Customers may be responsible for return shipping charges
  • Original shipping charges are generally non-refundable unless otherwise stated

We recommend using a trackable shipping service for returns.

8. Cancellation Policy

Orders may only be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted and customers will need to follow the return process after delivery.

9. Refund Exceptions

Refunds may not be granted in situations including:

  • Returned items showing signs of use or damage
  • Missing original packaging or accessories
  • Return requests outside the allowed timeframe
  • Products returned without prior approval (if applicable)